Intercom launches Answer Bot, an AI chatbot it claims resolved 29% of customer questions without human intervention and improved response time by 44% in testing (Alex Konrad/Forbes)

Alex Konrad / Forbes:
Intercom launches Answer Bot, an AI chatbot it claims resolved 29% of customer questions without human intervention and improved response time by 44% in testing  —  In the fall of 2016 - before startups started adding artificial intelligence to every pitch, and before Bitcoin triggered …

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https://ift.tt/2OZ3l3L October 16, 2018 at 02:15AM https://ift.tt/gaIxo5